Refund policy

Refund and Returns Policy — Mahogni

At Mahogni, we take great pride in crafting timeless furniture pieces and bespoke home designs that reflect elegance, craftsmanship, and individuality. To ensure the highest quality standards and maintain the personalized nature of our creations, we have established the following Refund and Returns Policy. Please read it carefully before completing your purchase.

1. Made-to-Order and Customized Items

All made-to-order and customized products are final sale and not eligible for return, exchange, or cancellation once your order has been confirmed and payment processed.
Each piece is handcrafted to your specific requirements, ensuring uniqueness and exclusivity — a hallmark of Mahogni’s design philosophy.

In exceptional cases where a return is approved, store credit may be issued at our discretion. Store credit has no expiration date and can be used for future purchases.

2. In-Stock Items

For in-stock, non-custom items, you may request a return or exchange within 30 days of delivery, provided the product is unused, in its original packaging, and accompanied by proof of purchase.
Please note that delivery and installation fees are non-refundable, and physical stores do not accept returns for large furniture or special-order items.
Certain exclusions may apply — please contact our Customer Care Team for details prior to initiating a return.

3.Refund Process

In the rare event that a return is approved, a restocking fee may apply. Refunds, where applicable, will be processed to the original method of payment.
Please allow adequate time for processing, depending on your payment provider’s policies.

Delivery charges are refundable only in cases of manufacturing defects or transport-related damage.

4.Quality and Inspection

Every Mahogni product undergoes rigorous quality checks before dispatch.
If your order arrives damaged or defective, please notify our support team within 48 hours of delivery, including clear photos of the issue.
We will review the case promptly and offer an appropriate resolution — repair, replacement, or compensation — at our discretion.

5. Product Details and Variations

We strive to ensure that all product descriptions, dimensions, materials, and finishes displayed on our website are accurate.
Please note, however, that natural variations in wood grain, color, or texture are inherent to genuine materials and contribute to the authenticity of your piece.
Such variations are not considered defects and do not qualify for return or refund.

6. Manufacturer Warranties

Certain furniture pieces may include a manufacturer’s warranty covering specific structural or material defects.
For assistance with warranty claims, please contact our support team, who will guide you through the process.

7. Customer Support

Your satisfaction is our top priority.
For inquiries, concerns, or assistance with your order, our customer care specialists are available at

info@mahogni.com